Summary:
When do communities become crowds? When do crowds become mobs? What makes any of these smart or dumb, loud or silent, useful or painful?
What is "The Long Tail" (www.longtail.com - blog for the book by Chris Anderson) and how is it changing the way people find information and interact with it? Is you website built for people to "bowl alone" or for the Invisible Crowds scampering about, to help each other by exposing the information/products they've successfully found?
Emergent behavior and automatically adapting systems are clearly changing the way that search and navigation can and will be done - and the revolution is at hand!
This is an interview between Dan Keldsen (www.BizTechTalk.com) and Jack Jia, CEO of Baynote (www.baynote.com), a search and navigation solution provider.
