Tuesday, April 14, 2009
ITIL in Tough Economic Times with Erin Casteel
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Podcast Episode Summary
Are you trying to solve problems by thinking within the framework in which they were created? Has your ITIL implementation gotten off track? Are you looking for new inspiration to move forward with ITIL in these tough economic times? Do you understand the true strength of ITIL?
Join us as we talk with Erin Casteel, Solutions Architect with BMC Software. Draw on Erin's wealth of experience as an ITIL consultant for tips on leading change in the organization. Learn when a sense of urgency is useful, how you can avoid reinventing the wheel, what it really means to sell ITIL in the organization, and why it pays to find opportunities in crises.
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