Monday, June 15, 2009
Service-Desk Consolidation—part three of a three part series
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Podcast Episode Summary
"Customers see the benefit both in terms of operational savings to IT and dramatically improved service to their customers," says Jim Grant.
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Are you looking for a way to get a handle on what you actually have in service desks and the level of service to your business? Are you looking for operational savings? Would you like to improve your first-call resolution rates or improve service to your customers? How can Service Desk Consolidation help you with that? For answers to these questions and more, listen in as we talk with Glenn O'Donnell (left) and Jim Grant (right) about saving costs with service desk consolidation.
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