Thursday, November 1, 2007
TalkBMC - Alisa Nessler - Finding Quick Time-to-Value with Support
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Podcast Episode Summary
Alisa Nessler, vice president of worldwide customer support, starts the day with TalkBMC discussing the global support organization, its challenges and changes. She explains the Premiere Support offering and enhancements in the knowledge base, as well as the BSM delivery model and its impact on the customer support environment. No matter what the future holds for support, her goal is to provide the quickest time-to-value for the customer.
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